For Blingpeaks, customers' satisfaction is always our top priority, so we always keep listening to customers' ideas and appeals. We hope you love what you've ordered! If you are not satisfied with the products you received, please contact us within 30 days from the delivery date to request a return & exchange.
Return guideline
We support no-questions-asked returns within 30 days. Necklaces, bracelets, and earrings must be unused, in original packaging, and accompanied by an original receipt, or they will not be accepted.
Exceptions / non-returnable items: certain types of items cannot be returned, like custom products.
What can I return?
Decisions take time – and we’re happy to accept returns if you’ve changed your mind.
However, we can’t accept returns on engraved items - unless they were received faulty - as we’ve customized these pieces, especially for you. We are also unable to accept returns on items purchased from our stockists, and all purchases made will need to be returned directly to them.
Return charges
If there is discoloration, breakage, or missing parts when the goods are received, buyers can submit unpacking videos and pictures to verify the above issues, and after verification, they can directly refund or resend the goods, and the buyer is not responsible for shipping costs.
However, if it is returned for personal reasons, such as selecting the wrong style or quantity when purchasing, buyers need to bear the freight. We basically won't charge you the restocking fee, but if the tag is removed from the merchandise, a 3% restocking fee will be applied to the refund or exchange.
Faulty items
We sincerely apologize if you have experienced any fault with your Blingpeaks ornaments.
Our customer service team would be happy to assist - Please Contact us before returning your item to us, so that our team can advise you of the next steps and time frames for a refund or replacement item.
Stockist returns
If you would like to return an item you originally bought from one of our Blingpeaks stockists, please return it directly to them. We cannot accept items purchased from our stockists. If you need any further information on our stockist please go to our Contact us page.
If you have any questions about your returns, please Contact us and provide your order details.
How to cancel an order / start a return?
Order cancellation is supported within thirty minutes of placing the order and not after thirty minutes (processed orders cannot be retrieved from the parcel pile), a refund will be arranged within one working day after a successful cancellation.
For refunds due to customer subjective factors, the customer will be required to send back the goods after receiving them. We will arrange refunds within one to two working days after receiving the goods and confirming that they are correct, shipping costs will be borne by the customer and we do not support express delivery.
When will the refund amount arrive?
It is usually 1-3 working days, depending on the processing speed of the third-party payment system, the exact time of refund depends on your payment method, so please be patient and do not rush. If it is overdue you can contact Blingpeaks Customer Service and we will help you to enquire about the processing.
Return and exchange address
55 West 47th Street, New York, New York,10036.
If you need to return an item, please contact Blingpeaks Customer Service first to confirm the reason and need for the return, and then send the item back to the Blingpeaks after-sales service center in the original packaging. No returns or exchanges will be processed without prior communication.
Attention
1.Tracking number is required to complete the return. It will help us to track your return status and process. Please note the provided tracking number must be traceable.
2.Refunds will be reimbursed to your original account -- American Express, VISA, Master Card, or JCB. (Exact timing based on platform).
3.Attach the below information in the Email when you contact us and request a return: (1)Evidence pictures and video to show faulty items. (2)The whole pictures of packages. (3)Elaborate on your request (Return or Replacement) and the specific issue that best explains your reason for returning.
If you have any other questions, please do not hesitate to contact our customer service at service@blingpeaks.com, we will reply to you asap.